Which term refers to people and departments within a company receiving services?

Which term refers to people and departments within a company receiving services?

• A. Internal Customers
• B. External Customers
• C. Ledgers
• D. Profit

Answer: (A)

Internal customers are the people and departments within an organization that receive services from other parts of the same organization. This idea treats colleagues as customers, emphasizing that internal service quality matters because it affects how smoothly work gets done across teams. When IT supports the marketing team, or HR helps a department with staffing, those groups are acting as internal customers. This fits the description of “people and departments within a company receiving services.” External customers are outside the organization, ledgers are financial records, and profit is a financial measure, not a group of recipients of internal services.

Internal customers are the people and departments within an organization that receive services from other parts of the same organization. This idea treats colleagues as customers, emphasizing that internal service quality matters because it affects how smoothly work gets done across teams. When IT supports the marketing team, or HR helps a department with staffing, those groups are acting as internal customers. This fits the description of “people and departments within a company receiving services.” External customers are outside the organization, ledgers are financial records, and profit is a financial measure, not a group of recipients of internal services.